Working and Serving Along with Believers 

I have never done this and it is only by the prompting of the Holy Spirit that I do it now. This blog is not a job board, nor is in intended to be a place to embellish God’s word but to speak His truth and to help business owners and individuals with a myriad of tax and financial issues.

This week Diana leaves to go on a mission trip to serve the Navajo people of New Mexico, here in the United States. Diana is laying down her time and placing her trust in God alone for both the journey and her life. I pray that God blesses her uniquely during this time and brings her yet closer still to him molding all of her heart to be like his. For those who are seeking to work and serve along with others, here is her CV/credentials. 

DIANA GIANNOTTI

2522 Sugar Cane Place

Duluth, Ga. 30096

Phone (770) 476-8924 Cell (404) 863-3328 

OBJECTIVE

An opportunity to utilize my knowledge and strengths in leadership, customer service, credit, collections and accounting to contribute to

the achievement of company goals and objectives. 

PROFESSIONAL EXPERIENCE

CORPORATE CREDIT/COLLECTION MANAGER – SCM Group USA, Inc., Duluth, GA 2001- Present

Manage all credit and collection activity for SCM Group, USA, the US affiliate of Italy’s SCM Group S.P.A., the world’s premier

manufacturer of machinery for the woodworking and plastics industries with annual U.S. sales volume of $65 million generated from

domestic, international and dealer sales production. With a staff of two employees responsibilities and accomplishments are:

· Immediately charged with the reconciliation and reduction of the $15 million in outstanding receivables

· Reduced Bad Debt from 760K to 31K

· Achieved the reduction of the average DSO from 95 to a current average of 35 to 40 days

· Consistently manage the over 90 day balance below the bench mark of 12% through implantation of credit hold

· Successfully implemented use of automated systems for payment processing by credit card, ACH and Check by Phone and

implemented automatic UCC-1 filings for all machine sales.

· Established new dealer implementation procedures and secured all signed dealer contracts and processed their sales commissions.

· Charged with the responsibility to oversee 3 additional SCM companies in 2007 and promoted to Corporate Credit Manager.

Interviewed and hired credit/collection assistant manager in Mexico after being given responsibility for that office.

· Awarded as top achiever in 2003 for achieving the lowest DSO of 35 days in the company history.

CREDIT MANAGER – eMag Solutions, LLC., Atlanta, GA 1999-2001

In May 1999 the Magnetics Division of Anacomp was sold to private investors. Continued in my role of Worldwide Credit Manager

reporting to the CFO.

· Reduced the average DSO from 50 to 48 days worldwide.

· Consistently maintained less than 5% outstanding over 60 days.

· Traveled to Asia to develop relationship with distributors and encourage prompt payment. Resulted in reduced DSO of 58 days.

· Pilot team member for testing of new software system.

· Successful in conversion of A/R from HP to IBM 400 and PRMS software, with minimal impact to customers or cash flow.

CREDIT/COLLECTION MANAGER – Anacomp Inc., Atlanta, GA 1994-1999

Managed daily credit and collection activity on $156 million in annual revenue for Magnetics Division produced by their domestic and

international accounts. Established and reviewed credit limits, terms and letters of credit and was the European operation liaison to

insure international credit terms were maintained.

· Reduced the average DSO from 55 to 50 days in domestic category and from 81 to 70 days in international.

· Consistently achieved average of 118% of company established monthly goal.

· Reduced balances over 60 days by 77% domestic, 10% international, in first 3 months of assuming responsibility.

· Negotiated payment terms for customers experiencing cash flow difficulties.

· Designed and implemented procedures used by collections staff, allowing achievement of 5.5MM monthly goal.

· Trained European staff in collection techniques, policies and credit guidelines.

· Selected as member of Top Achievers Club of 1997.

CREDIT/RECOVERY COORDINATOR – Alco Capital Resources, Macon, GA 1993-1994

Responsible for the implementation, training and continuous development of automated credit scoring and lease input system and startup

of the asset recovery department.

· Responsible for the continuous monitoring of the score card system to insure performance maintains set credit policy guidelines

· Created the recovery department to handle bankruptcies, settlement and litigation accounts

· Established policies, procedures, budget and income projections for new recovery department

· Implemented training program for the 63 Alco dealers and internal staff on credit/lease automation procedures

DIANA GIANNOTTI Page 2

CUSTOMER SERVICE/COLLECTION MANAGER – Secured Funding Source, Atlanta, GA 1991-1993

As a Co-Founder, responsible for the creation, training and management of daily operations for the customer service and collection

departments. Designed and implemented procedures and programs to insure productivity and quality service. MIS coordinator for

software and hardware with home office.

· Active participant in all start up activities.

· Successfully managed programs which produced fee income from 95% of portfolio.

· Effectively managed a portfolio, achieving a delinquency of 5%.

· Interfaced and assisted management in enhancing new computer system.

· Recognized by management for providing above standard service to customers.

· Designed management reports to successfully monitor and project growth and profitability.

CUSTOMER SERVICE MANAGER – G.E. Capital Vendor Equipment Finance, Atlanta, GA 1987-1991

Responsible for the creation of an enhanced customer service department, resulting in excellent service levels to internal/external

customers and vendors.

· Implemented a robust call center system to increase internal productivity and efficiency resulting in more responsive

external customer service

· Efficiency and productivity levels improved by over 75% while duplication of effort decreased.

· Reduced lost calls by 50% through effective monitoring of call accounting system.

· Successfully implemented and managed insurance program that generated $2MM in income over 5 months.

· Designed and implemented advertising program of department’s new services achieving upper management’s recognition.

· Initiated intercompany training program to enhance and broaden knowledge

EASTERN REGION COLLECTION SUPERVISOR – G.E. Capital Vendor Equipment Finance, Atlanta, GA

Supervised daily collection efforts of department. Established, implemented and trained staff in policies and procedures to reduce

delinquency. Reviewed accounts for charge off and recommended further action.

· Reduced delinquency from 9% to 5% on a receivable balance of $376MM.

· Managed a $5MM acquired portfolio, accounts ranging from $10K to $660K, reducing delinquency from 27% to 10%.

· Individual collector’s effectiveness in region improved from 70% to 85%.

· Prepared rewrites of large balance accounts; negotiated settlements which reduced losses and kept write offs below budget.

SENIOR COLLECTOR – PacifiCorp Credit, Atlanta, GA 1985-1986

Responsible for 90 day plus accounts and daily review of collectors portfolios to evaluate progress. Reviewed accounts for charge off;

repossession and remarketing of assets. Prepared month end projection and status reports.

· Implemented and maintained procedures which achieved a 2% delinquency for the Southeastern Region.

· Effectively resolved 70% of 90 day plus account.

· Established a remarketing network which effectively produced a profitable return on assets.

EDUCATION AND TRAINING

Broward Community College

Managing Total Quality Workshop

Dun & Bradstreet Fundamentals of the Credit Functions

ELA Management and Operations Conference

Credit and Financial Analysis

Management and Goal Setting Seminars

Numerous Credit and Collection and Time Management Seminars

References available upon request

John Dillard is an Christian Speaker/Author and Certified Public Accountant. To See how he takes Christ along with him to work visit http://www.hiscpa.com/ and for his latest book Overcoming Life’s 9/11’s: Job’s Journey visit http://www.john-dillard.com/ or all John Dillard CPA today at 770.814.9304

 Dare to Attempt Something so Great for the Kingdom of God that it is doomed to failure, lest Christ be in it!  

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